Returns & Refund Policy

Returns

Customers may request a return within 7 days of receiving the product.

To qualify for a return:

• The item must be unused and in its original condition.
• The item must be in its original packaging.
• Proof of purchase or receipt must be provided.

Non-Returnable Items

The following items may not be eligible for return:

• Customized or special-order products
• Products damaged by misuse or negligence
• Products returned without original packaging

Refunds

Once a returned item has been inspected and approved, a refund will be processed.

Refunds may be issued through:

• Mobile Money
• Bank Transfer
• Store Credit

Refund processing times may vary depending on the payment method used.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us immediately so we can arrange a replacement or refund.

Return Shipping

Customers may be responsible for return transportation costs unless the return is due to an error by BMK Suppliers.